Six Proven Cross-Selling & Up-Selling Scripts to Help You Maximize Every Sale
Most sales professionals know that cross-selling and up-selling are easy money. But many don’t do it because they’re afraid they’ll say the wrong thing and blow the original sale.
In this audio conference, you’ll learn techniques to get you past that fear and crack open a whole new revenue stream for you and your company. The key insight: Buyers bought from you because they trusted
you and believed your products provided good value. They picked you over your competitors and would like nothing better than to give you more business. But there is a right way -- and a wrong way -- to
up-sell and cross-sell. Our speaker, Steve Coscia, will share six “scripts” he’s devised that will help you tailor powerful cross-selling and up-selling messages to your customers.
As a result of participating in this seminar, salespeople will gain the confidence and skills to immediately impact their cross-selling and up-selling success.
Steve Coscia, President of Coscia Communications Inc., works with organizations who seek more customer retention, improved profitability and world-class service status. Steve has achieved much
cross-selling success and he has served on industry cross-selling and up-selling panels alongside industry giants such as the Home Shopping Network and Land’s End.
Steve is a best selling author, columnist, 20-year customer service practitioner and telephone skills specialist. He is the author of two best-selling call center books: TELE-Stress and Customer service Over the
Phone. Steve speaks at call center conferences worldwide and he has appeared on CNBC, Fox-TV and Comcast CN-8 as one of the call center industry's leading experts. His audiences sense his expertise along
with his empathy for a very challenging profession.
If you have problems registering online, or have any questions, please call our customer service department at 1-800-431-7571.
Length: 1 hour
Note: This product not valid for use with Workplace Training Center Training Bucks.