Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
People succeed and organizations succeed because their leaders succeed.
Product Formats:

Audio CDs

Business Recruiting for Hotels and CVB's

In the slow economy, the winners will be the hotels and CVB's who can develop new business, often by recruiting it away from the competition.

$229.00 Add to Cart

Increasing Membership and Attendance—Reaching Hard-to-Reach Younger Generations

Stop cutting your budget. Start increasing membership and attendance again. Why social media is the best thing to happen to membership-driven orgs and how to stop chasing changing demographics and start catching the attention of your new audience.

$109.00 Add to Cart

Peak Performer Prospecting for Hotels, Resorts and CVBs - Targeting and Delivering the Business you Want and Need

Delivered in a fast-paced, interactive style, this session will discuss markets that impact the "need times" of a hotel and the critical sales programs designed to grow a hotel's client list into productive accounts.

$229.00 Add to Cart

The Secret of Sponsorship Sales: Your Fast Track to Covering Expenses & Making a Profit

If your budget is stretched thin, there’s no where left to cut, you can’t offer any more discounts, and you’ve got to increase participation, sponsorship sales can be your best secret weapon! Why clients love ‘em—and why you should too!

$109.00 Add to Cart

Whether You Call Them a CVB or DMO—They Should Be the First Call You Make

Whether you call them a Convention Visitors Bureau (CVB) or a Destination Marketing Organization (DMO), they could cut your planning time in half—and lead you to better resources.

$229.00 Add to Cart
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