Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
People succeed and organizations succeed because their leaders succeed.
Product Formats:

Videos

Becoming a Coach: Bringing Out the Best in Employees

"Rah! Rah! Sis-boom-bah! You're doing a heck of a good job!" Well, yes, a coach does need to be a good cheerleader to keep up team morale. But that's only one benefit of good coaching.

$149.00 Add to Cart

Becoming A Leader: Communication Techniques That Motivate, Guide, and Inspire Employees To Excel

Are you ready to step up and be held accountable? Raise your leadership profile as you learn from this video.

$149.00 Add to Cart

For Managers... Creating a Positive Workplace

Does your workplace need an attitude adjustment? A positive, energized workplace doesn't happen automatically. It takes more than a paycheck to bring out the best in people. It takes an exceptional manager.

$149.00 Add to Cart

How to Communicate Clearly And Effectively With Employees

Remember the best boss you ever had? It's a good bet that he or she was an excellent communicator. Communicating clearly and effectively is probably the most important - and perhaps most difficult - responsibility of any manager.

$149.00 Add to Cart

How to Give and Receive Criticism

Most people dread giving and receiving criticism because it goes against our natural desire to be respected and liked. But done properly, criticism can be a powerful tool to help you and others improve performance.

$149.00 Add to Cart
© Copyright 2013 Columbia Books, LLC | Privacy Policy