Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
People succeed and organizations succeed because their leaders succeed.
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Product Formats:

Audio CDs

Become a Wizard at Conducting Meetings

In this audio conference, learn the keys to preventing boredom, increasing productivity and effectiveness and engaging your employees during meetings.

$229.00 Add to Cart

Increasing Membership and Attendance—Reaching Hard-to-Reach Younger Generations

Stop cutting your budget. Start increasing membership and attendance again. Why social media is the best thing to happen to membership-driven orgs and how to stop chasing changing demographics and start catching the attention of your new audience.

$109.00 Add to Cart

Peak Performer Prospecting for Hotels, Resorts and CVBs

Delivered in a fast-paced, interactive style, this session will discuss markets that impact the "need times" of a hotel and the critical sales programs designed to grow a hotel's client list into productive accounts.

$229.00 Add to Cart

Presentation Secrets of Oprah (and How to Steal Them for Your Next Event!)

The Oprah Show is undoubtedly the most successful show in history. It has literally changed the world. What could you do at your next event with a few of Oprah’s best secrets in your event-creation arsenal?

$109.00 Add to Cart

Sales Training vs. Exhibit Training

This session will highlight those differences between outside or inside sales and selling in a trade show booth, key trade show skills that will help ensure positive visitor experience.

$229.00 Add to Cart
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