Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
People succeed and organizations succeed because their leaders succeed.
Product Formats:

Audio CDs

Advanced MS Powerpoint Tips and Tricks

Most PowerPoint users fall into one of two groups: Cautious cruisers and Risk takers.

$199.00 Add to Cart

Biggest Rip-offs and Scams Hotels Don't Want You to Know About—and How to Get Around Them

Are you tired of paying 25% gratuity on food? Want to know the F&B tricks hotels use to pad their invoices? Sign up for Tom Pasha’s most riveting and revealing audio conference yet, as he exposes all the tricks hotels don’t want you to know.

$109.00 Add to Cart

Effective E-Marketing to Increase your Group Membership and Attendance

You'll learn methods to integrate e-marketing tactics into a cohesive effort that incorporates Direct Mail, PR and Advertising to maximize results.

$229.00 Add to Cart

Harnessing the Power of Event Partnerships to Drive Business Results

Learn how companies are discovering strategic event partnerships that not only support their event programs, but also drive business value for their organization and customers.

$229.00 Add to Cart

Hotel Contracts….in the New Meeting Economy

The New Meeting Economy facing planners includes high expectations, tight budgets and a slowly improving hotel economy that can be a huge asset for the planners who take advantage of it.

$229.00 Add to Cart
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