Customer Service Audio CDs, Books, Multi-Media

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Communications

Customer Service

Human Resources

Management & Professional Development

Management & Professional Development > Customer Service

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Audio CDs

Handling Tough Questions—and the People Who Ask Them	$229.00
Whether you’re answering questions from your C-suite or the media, in public or in the boardroom, don’t let questioners get the better of you. The best executive-worthy techniques for answering the most difficult questions.

Presentation Power: Command Your Audience and Inspire Action with Corporate Storytelling	$229.00
Do your words pack a punch? Can you sell people on your ideas and persuade them to your point of view? If influence is key to advancing, storytelling can help you unlock your leadership potential. Artist and performer Slash Coleman tells you how…

Service Enthusiasm, Serves You Right!	$229.00
Service Enthusiasm® principles and challenges participants to renew their spirit and better serve both their external and internal customers.

The Game Changer: Motivational Accountability	$229.00
Accountability is more than blaming someone for a screw-up. How to start speaking the language of accountability and seeing the productive results in your own office—today—in just 4 easy steps.

The Power of Foursquare: Can it Revolutionize Business Like Facebook and Twitter?	$229.00
Business communications specialist Carmine Gallo (author, The Innovation Secrets of Steve Jobs) talks about the newest set of innovative business communication principles in his latest book: The Power of Foursquare.

Books

37 Quick and Easy Tips You Can Use to Keep Your Customers	$12.50
This tip book is full of ideas your employees can use to build customer satisfaction and loyalty.

Achieving Excellence In Customer Service	$25.00
It's packed with tips and tactics you can put to use today to ensure top-notch customer service now - and beyond. And it's loaded with case studies of real-world companies that have developed blue-ribbon service organizations.

Making Every Call Count	$25.00
No matter how telephone-savvy you and your employees are, your company can benefit from a telephone skills audit. This new special report will help you assess the quality of your company's phone transactions.

The Guide to Customer Service: Tips, Tactics and Techniques	$25.00
This special report will show you how you can grab that opportunity and turn your workers into customer service champions.

Top Tips for Delivering First-Rate Customer Service	$12.50
Keep this handy tip book on the desk of every customer service representative! It helps you teach staff members how to rebound from angry customers and see every complaint as an opportunity. Plus, much more!

Multi-Media

Customer Service Toolbox	$675.00
First the bad news: the average company loses 10% - 30% of its customers annually due to poor customer service. Doing business is like having an election every day - and customers vote with their feet.

	Mastering Difficult Conversations	$345.00
	When managers are uncomfortable, they will avoid handling delicate situations. Give your supervisors the training they need to feel more confident, and deal with the problems before they do more harm.

Videos

Communicating for Results: How to Be Clear, Concise & Credible	$149.00
No matter what your role in the organization, communicating effectively is vital to getting things done and working productively with people.

Communicating With Customers	$149.00
The average organization loses up to 30% of its customers due to poor customer service. Don't let this happen to you!

Everyone’s Customer Service Role	$149.00
This video demonstrates how the actions of every team member can strengthen—or break—the chain vital to customer service success.

It's Business, Not Personal: Taming Emotions in the Workplace	$149.00
Keeping your cool in tricky workplace situations isn't always easy. That's why we've developed the new video It's Business, Not Personal: Taming Emotions in the Workplace.

Listen & Win: How to Keep Customers Coming Back	$149.00
Each time you do business with a customer, it's a listening test. You can pass the test and encourage customers to return, or you can fail the test and lose customers to competitors.