Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
People succeed and organizations succeed because their leaders succeed.
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Audio CDs

“Hey, Boss, is this a Drill?” 10 Most Overlooked (and Dangerous) Safety Problems Most HR Pros Miss

From skipping fire drills to no emergency plan, is your lack of planning going to make you legally liable if something goes wrong, not if but when there is an emergency or disaster in your office?

$229.00 Add to Cart

“Oops, That Didn’t Go Well!” What HR and Managers Can and Can’t Say to Employees

It’s just too easy to say the wrong thing and bring on a lawsuit these days—which is why HR pro Mindy Flanigan has put together some of her best advice, so you’ll have the right thing to say in any awkward HR situation.

$229.00 Add to Cart

“Want This Job? Give Me Your Password.” Facebook Flops and Other Dangers of Social Media at Work

Can an online recommendation on LinkedIn come back to haunt you and your company? If an employee swears from a company Twitter account, who is responsible? Answers to HR social media nightmares.

$229.00 Add to Cart

“Why Are You Picking on Me, Boss?” Complaining Employees and Retaliation Claims

If an employee doesn’t like something you’re telling them, like, “You need to show up on time or you’re fired,” how easy is it really to cry, “You’re picking on me!” That’s how retaliation claims are born—and they’re easier to prove than you think.

$229.00 Add to Cart

10 FMLA Mistakes That Even Smart HR Pros Make All the Time

In this session, employment law attorney Harold Goldner, Esq., will discuss the 10 common but avoidable slip-ups that have caused even smart, well-intentioned HR executives to provoke costly, distracting lawsuits.

$199.00 Add to Cart
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